User Terms and Conditions

User Agreement

PLEASE READ AND ENSURE YOU UNDERSTAND THESE TERMS BEFORE REGISTERING AND USING OUR SERVICES. BY REGISTERING AND USING THE SERVICES, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS, AS THEY MAY BE MODIFIED FROM TIME TO TIME. WE RESERVE THE RIGHT TO CHANGE THESE TERMS AT ANY TIME. AMENDMENTS WILL TAKE EFFECT WHEN POSTED ON OUR ONLINE PLATFORM. HOWEVER, THE TERMS CURRENT AS AT THE START OF A PARTICULAR TRANSACTION WILL APPLY UNTIL THAT TRANSACTION IS COMPLETED.

PLEASE ENSURE YOU ALSO READ THE SELLERS TERMS AND CONDITIONS OF SALE BEFORE PLACING BIDS OR MAKING PURCHASES USING THE BUY NOW FUNCTION. BY PLACING A BID AND/OR MAKING A PURCHASE YOU WILL BE ENTERING INTO A CONTRACT WITH OUR SELLERS, NOT WITH US.

  1. These terms
    1. Our Services. These are the terms on which we facilitate an exciting and convenient way to buy goods over the internet and a way of raising funds for charities through our online platform e. We provide an online platform through which you can buy products from Sellers, which include charities looking to raise funds by auctioning or selling products (the Services).
    2. Why you should read them. Please read these terms carefully before you submit your bids to us. These terms tell you who we are, how we will provide our Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
  2. Information about us and how to contact us
    1. Who we are. We are Boostar Corporate Ltd trading as SliderStock, a company registered in England and Wales. Our company registration number is 10493889 and our registered office is at 3.08 Windsor House, Cornwall Road, Harrogate, North Yorkshire, United Kingdom, HG1 2PW. Our registered VAT number is GB 363372887.
    2. How to contact us. You can contact us by telephoning our customer service team at 01423 531682 or by writing to us at hello@sliderstock.com or Windsor House, Cornwall Road, Harrogate, North Yorkshire, United Kingdom, HG1 2PW.
    3. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us upon registration.
    4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
  3. Our contract with you
    1. Our role. Our online platform is a place for Sellers to auction and/or sell goods and for you to bid for and/or buy them. We do not have and never intend to have any contractual involvement in your transactions and at no stage auction, buy or sell or purport to auction, buy or sell any of the products displayed on our site. Any disputes between you and a Seller are just that: we will not become involved. You must therefore take the utmost care to screen the parties with whom you deal. We will not screen the parties or goods on your behalf, and this is a feature of the relationship between you and us that you willingly accept. However, we will consider acting where we receive multiple complaints against a particular Seller.
    2. How your bid/purchase will be accepted. You will receive acknowledgement of your bid/purchase by email and/or SMS communication. This is not acceptance for the purposes of contract law as we will not be contracting with you for the sale of goods. A contract is formed between you and the Seller when you place your bid and/or your purchase is confirmed by the Seller when you use our “buy now” function.
    3. If your purchase cannot be accepted. If the Seller is unable to accept your purchase, the Seller will inform you of this and the Seller will arrange for a refund in accordance with their terms and conditions. Sellers may refuse to accept your purchase for any reason, this may include where they reasonably believe that bid sniping has taken place. Bid sniping is when a bidder places a bid just before the auction closes, without providing an opportunity for anyone else to place a counter bid, often facilitated by bid sniping software.
    4. Availability of our online platform. While we will use all reasonable endeavours to make our online platform available, we cannot guarantee that they will operate continuously or without interruptions. This could affect bidding or other aspects of an auction or sale.
    5. Overseas sales. The Seller may be unwilling to accept purchases from you if you are based outside the UK. It is your responsibility before placing a bid, to ensure you have checked the Sellers terms and conditions regarding sales outside the UK.
  4. Registration to use the Services
    1. Before you use our Services, we will send you a link by email or SMS inviting you to register with us or alternatively, the Seller may send you a link by email or SMS inviting you to register an account with us. You are solely responsible for the accuracy of information you provide.
    2. Only adults (that is, those aged 18 years and over) are entitled to enter into legally binding contracts and as a result only adults are entitled to use our Services. Any individuals who are unable to form legally binding contracts are prohibited from using the Services. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or older and capable of forming a legally binding contract.
    3. On occasions certain individuals will be refused access to the Services. Such suspensions shall be within our sole discretion.
    4. You are solely responsible in all respects for all use of and for protecting the confidentiality of any email verification number and password which may be given to or selected by you for use on our online platform. You may not share these with or transfer them to any third parties. You must immediately notify us of any unauthorised use of them or any other breach of security regarding the Services.
    5. Access to our Services. Upon registration we will provide you with access to our online platform. You may also be invited to a Seller’s bespoke online platform hosted by us, to which these terms also apply.
  5. Our bidding rules
    1. To use and rely on the Services we provide, you must understand your obligations to other users of our Services. If you are the highest bidder after an auction has closed and the Seller accepts your bid, you must complete the transaction and purchase the product, except at the sole discretion of the Seller.
    2. Modes for making purchases. We offer two modes in which you can purchase products using our Services. These are through bidding, or our “Buy-now” function;
      1. Bidding. Some products listed by Sellers on our online platform will be available for auction purchase using a timed bidding system. The particulars of the dates and times relating to that listing will be made clear by the Seller. To place a bid, you must enter your bid amount, click “place bid” whereby you will be taken to a window to confirm your bid and accept our terms and the Seller’s terms and conditions. At this point, you have confirmed your bid amount and understanding that you may not retract or amend your bid except in exceptional circumstances, for example where the Seller has materially changed the description. This will be at the sole discretion of the Seller.
      2. Buy Now. Some Sellers may allow you to purchase products at a fixed price without bidding through an auction process. This will be clearly advertised on the Seller’s listing for the product allowing you to click “buy now”. The Seller’s terms and conditions will apply to that purchase in the same way as when you purchase products by making a winning bid.
    3. You acknowledge that you are responsible for reading the full item listing and the Seller’s terms and conditions before making a bid or purchasing the product.
    4. Sellers are entitled to set applicable minimum bid or reserve requirements and are entitled to change these during the auction period which will be made available for you to view in the listing.
    5. Your placing of a bid entitles the Seller to rely on your bid and as a result you warrant and undertake that you have the legal right to make such a bid and to enter into any such transaction.
    6. IF YOU BID FOR AN ITEM ON OUR ONLINE PLATFORM, YOU ACKNOWLEDGE AND AGREE THAT IF YOU HAVE PLACED THE HIGHEST BID AT OR ABOVE ANY RESERVE PRICE, YOU HAVE ENTERED INTO A CONTRACT WITH THE SELLER TO BUY THE ITEM.
  6. Price and payment
    1. Where to find the price for the product. The price of the product will be the price indicated by your winning bid or the price indicated using the “pay now” function and confirmed upon acceptance of your purchase by the Seller.
    2. When you must pay and how you must pay. You must make payment to the Seller for the products using PayPal or Stripe or such other merchant bank provider as available on our online platform. You can select your preferred method of payment when you place a bid or when you use our “buy now” option. Payments will be taken automatically by us using your chosen payment option if you are the winning bidder when the auction closes, otherwise you must pay for your purchase using our “pay now” function when you make purchases using the “buy now” option. Unless otherwise stated, you must pay for the products before they are dispatched. Payments shall be received in the currency specified on the online platform and all prices are exclusive of VAT and other applicable taxes, delivery charges and insurance unless otherwise stated by the Seller.
    3. Deposit. There may be circumstances when a deposit is acceptable, and the outstanding balance can be paid at a later date. When this is an option available to you, full details will be provided in the listing.
    4. Consequences of failing to make payment. This will be at the sole discretion of the Seller and will be governed by their terms and conditions.
    5. The Seller may pass on changes in the rate of VAT. If the rate of VAT changes between your Purchase date and the date the Seller supplies the product, the Seller may adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    6. Commission on charity auctions. In some instances, on charity auctions, costs may be incurred by the charity and a charge may be deducted from the sale proceeds. Accordingly, the charity may not receive 100% of the purchase price. We may also take a commission from the price paid by the successful bidder to cover the costs of our Services. This will be calculated as a percentage of the total price paid. For more information relating to such charges, please contact the Seller and/or charity@sliderstock.com.
    7. The Buyer’s Premium. We may charge a buyer’s premium on some select listings. This is an additional charge that you will be responsible for paying if you are the successful bidder. Where a Buyer’s Premium is charged, it will be clearly indicated as an additional percentage charge on the listing before you place a bid.
  7. Delivery of the products
    1. Delivery costs. The costs of delivery will be as displayed to you on our online platform by the Seller. You acknowledge that you will be responsible for any costs of delivery and any insurance costs.
    2. When the products will be deliveredThis will vary depending on the terms and conditions of individual Sellers however as a minimum the Seller should deliver products within 30 days after the day on which the Seller accepts your purchase. If this is not possible, the Seller will contact you by email or telephone to discuss timescales for delivery.
    3. When you become responsible for the product. A product which is a goods, will be your responsibility from the time the Seller delivers the product to the address you gave us when registering your account with us. If the product is of high value, you may wish to take out an insurance policy to cover the risk.
    4. When you own goods. You own a product once the Seller has received payment in full.
    5. What will happen if you do not provide the Seller with the required information. A Seller may need certain information from you so that they can supply the products to you. If so, this will have been stated by the Seller in the description of the products on our online platform. The Seller will contact you by email to ask for this information. If you do not provide the information within a reasonable time of the Seller asking for it, or if you provide incomplete or incorrect information, the Seller may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate them for any extra work that is required as a result. In these circumstances, please refer to the Seller’s terms and conditions.
    6. Exportation or Importation. We make no representation and accept no liability whatsoever to you in respect of the issuance or validity of any exportation or importation permits or the existence and exercise of exportation or importation regulations or any compulsory purchasing regimes.
  8. Returns Policy
    1. With regard to returns and refunds, please read our Returns Policy set out in this clause 8. Your acceptance of this User Agreement entitles us to assume you have read this Returns Policy.
    2. At no stage during any transaction are we or will we become contractually involved. Should any of the products displayed on our online platform and subsequently sold via our online platform prove unsatisfactory, we cannot be held responsible in any way due to the absence of our contractual participation in the transaction. We provide a forum for the transaction and do not, and do not purport to sell any of the products listed on our online platform.
    3. Exercising your right to change your mind. As the products have been bought and sold on our online platform, you must refer to the Seller’s terms and conditions in relation to your rights to return products. Generally, if you are a consumer (i.e. not acting in the course of trade), you are entitled to a 14 calendar day cooling-off period, from the day after the date on which you receive delivery of the product as a minimum, to cancel your product and return products without providing a reason. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you may have to pay for the costs of returning goods. If you are a business user (i.e. acting in the course of trade), you will not be entitled to these protections under consumer law and your bid or “Buy Now” purchase will be binding and you will be unable to cancel your purchase, subject to the terms and conditions of the Seller. Please contact us if you are uncertain as to whether you are a consumer or business.
    4. When you don’t have the right to change your mind as a consumer. You do not have a right to change your mind in respect of:
      1. digital products after you have started to download or stream these;
      2. services, once these have been completed, even if the cancellation period is still running;
      3. products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
      4. sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them;
      5. any products which become mixed inseparably with other items after their delivery; and
      6. any other circumstances detailed in the Seller’s terms and conditions.
    5. How to cancel your purchase. We must emphasise that under no circumstances will we accept the return of any products directly to us. Due to the absence of any contractual responsibility, we are both unsuitable and unwilling to accept any products that you may wish to return. Any product to be returned must be returned to the Seller and NOT to us. To cancel your purchase, you must contact the Seller. If you are a consumer, you must do this before the end of the 14 calendar day cooling-off period or as otherwise detailed in the Seller’s terms and conditions.
    6. For your protection, we recommend a recorded delivery service is used for all returns.
    7. Refunds. Any refunds will be made in accordance with the Seller’s terms and conditions. We do not permit you to make a charge back to the account where the purchase payment was taken. Please liaise with the Seller in all respects relating to refunds.
  9. Your right to cancel your account with us
    1. When you may cancel your account with us. You may wish to cancel your account with us at any time so that we cease providing our Services to you, this includes closing your account and removing your ability to view listings and make bids or purchases. This will not affect any contract you have entered into with Sellers (please see paragraph 8 of these terms).
    2. Tell us you want to cancel your account. To cancel your account with us, please let us know by contacting our customer services on 01423 531682 or email us at hello@sliderstock.com. Please provide your name, home address and, where available, your phone number and email address.
  10. Our rights to terminate your account
    1. We may terminate your account, or restrict and/or suspend your access to our online platform at any time with or without notice to you, in the following circumstances:
      1. we are notified that you have failed to make payment on a winning bid or purchase;
      2. if we have reason to believe that you are participating in bid sniping, fraudulent bidding, or other fraudulent and/or inappropriate activity;
      3. if we reasonably believe you have breached these terms; and
      4. any other reason at our sole discretion.
    2. You must compensate us if you breach this User Agreement. You will be responsible for compensating us in full (including our officers, directors, employees, agents and joint ventures), for any losses or costs, including our reasonable legal fees, incurred in relation to any breach by you of this User Agreement.
  11. Complaints

How to tell us about problems. If you have any questions or complaints about our Services, please contact us. You can telephone our customer service team at 01423 531682 or write to us at complaints@sliderstock.com / Windsor House, Cornwall Road, Harrogate, North Yorkshire, United Kingdom, HG1 2PW.

  1. Our responsibility for loss or damage suffered by you
    1. As set out in these terms, we act merely as an introductory service providing an online platform allowing Sellers and buyers to come together, the former to list and sell items and the latter to bid for them and/or buy them. Therefore we have no control whatsoever over the quality, legality or safety of any advertised items or of any other characteristics upon which a buyer may rely, the accuracy of any of the listings or the capacity of any Seller or any buyer to transact.
    2. Consideration should always be given to the nature of online transactions and the risks involved. You may never meet or speak to the other party to the transaction and, as a result, you must proceed with care and judgment when using the Services.
    3. We are not responsible for any loss or damage caused by a Seller. In recognition of the above, you waive any claim you may have against us that is in any way connected with a dispute you may have with a Seller on our online platform. You agree to compensate us for any losses or liability we suffer as a result of any claim against us by another user or any other third party as a result of your dispute or in relation to your dealings with such other user or third party. This clause shall not apply in the event of any fraud or wilful misconduct by us.
    4. Your acceptance of these terms acts as a general release of Boostar Corporate Ltd trading as SliderStock and any of our subsidiaries (and all of its officers, directors, agents and employees) from any liability for any claims, loss or damages (both direct and indirect, including loss of profits, goodwill and business opportunity) arising out of or in any way connected to your use of the Services and our online platform.
    5. We make no representations or promises about the accuracy, completeness or suitability for any purpose of the information and related graphics published on our online platform. From time to time our online platform may contain technical inaccuracies or typographical errors or may suffer technical failures relating to your ability to place bids. All our liability howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
    6. Notwithstanding the contents of the rest of this clause 12, if we are found to be liable in connection to our Services or the terms of this User Agreement, our total liability to you or to any third party shall not exceed  £100 per claim.
    7. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Nothing in these terms is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation.
  2. How we may use your personal information
    1. How we may use your personal information. We will only use your personal information as set out in our www.sliderstock.com/privacy-policy. In accepting the terms of this User Agreement, you acknowledge and agree to be bound by the terms of our privacy policy.
  3. Information and Security
    1. You undertake that any information you provide to us or other users of our services, for example during the registration, listing or bidding process shall be legal, decent, honest and truthful, shall not infringe any third party’s rights, shall not contain any viruses or other malicious computer programming routines and shall not link to any other online platforms. Without limiting the above, all information you provide shall be accurate and complete and all registration details shall contain your correct name, address, credit or debit card number and other requested details.
    2. You are solely responsible in all respects for all use of and for protecting the confidentiality of any email verification number and password which may be given to or selected by you for use on our online platform. You may not share these with or transfer them to any third parties. You must immediately notify us of any unauthorised use of them or any other breach of security regarding the Services.
    3. We use third party services to secure and protect your credit card information and assist your shopping experience. However, any losses incurred or sustained by you in transmitting information shall be borne solely and exclusively by you and in no event shall any such losses in whole or in part be borne by us. If you are using a public computer, you must sign out when you have finished shopping.
  4. Other important terms
    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these terms.
    2. Nobody else has any rights under this contract. These terms are between you and us. No other person shall have any rights to enforce any of the terms.
    3. Our entire agreement. These terms form the entire agreement between us and supersedes any and all previous agreements between us. They may be varied from time to time by mutual agreement and in writing.
    4. Events beyond our control. We will not be in breach of these terms otherwise liable for any failure to provide the Services, if the failure is due to circumstances beyond our reasonable control and including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, pandemic, flood, fire, explosion or accident.
    5. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    6. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaching this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    7. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.